1. Overview

At Manmode, we understand that customers may occasionally need to cancel an order, update a shipping address, change a product option, or correct an order detail after checkout. This Cancel/Change Order Policy explains how cancellation and change requests are handled for purchases made through https://manmode.shop.

Manmode sells mugs, T-shirts, and hoodies, and each order may move into processing quickly after it is placed. Because of this, cancellation or change requests must be submitted as soon as possible.

We will always do our best to help, but order cancellations and changes are not guaranteed once an order has entered processing, fulfillment, or shipment.

2. Contact Information for Order Changes

To request an order cancellation or change, please contact us by email: support@manmode.shop

When contacting us, please include your order number and the exact change you want to request.

3. Order Cut-Off Time

Manmode’s standard daily order cut-off time is 5:00 PM EST, Monday through Friday.

A change or cancellation request should be sent before the order begins processing. Submitting a request before the cut-off time does not guarantee approval, but it gives us the best chance to assist.

4. Cancellation Window

Customers may request order cancellation before the order has entered processing or shipment.

Once an order has shipped, it cannot be cancelled. If the order is eligible, customers may request a return after delivery according to our Return & Refund Policy.

5. How to Request an Order Cancellation

To request cancellation, email support@manmode.shop as soon as possible. Please include:

Example email subject line: Order Cancellation Request – [Your Order Number]

We will review the order status and confirm whether cancellation is possible.

6. Order Change Requests

Customers may request changes before the order enters processing or shipment. Once fulfillment has started, changes may not be possible.

Possible change requests include:

• Shipping address correction: May be possible before processing
• Email address correction: May be possible before shipment
• Product size change: May be possible before processing
• Product color change: May be possible before processing
• Product quantity change: May be possible before processing
• Product replacement: May be possible before processing
• Customer name correction: May be possible before shipment

If the requested change affects the order total, shipping details, product availability, or payment status, we may need to cancel the original order and ask the customer to place a new order.

7. Shipping Address Changes

Customers are responsible for entering a complete and correct shipping address at checkout. If you notice an address mistake after placing your order, contact us immediately.

Manmode is not responsible for delivery delays, failed delivery, returned packages, or lost shipments caused by incorrect or incomplete shipping information provided by the customer.

8. Product Size, Color, or Variant Changes

For T-shirts and hoodies, customers should carefully review size, color, and product details before completing checkout. If you selected the wrong size or color, email us quickly.

Once an item has been prepared or shipped, product changes cannot be made. After delivery, eligible items may be handled under our Return & Refund Policy.

9. Quantity Changes

If you need to add or remove items from your order, contact us as soon as possible.

• Add more items: We may ask you to place a new order
• Remove an item / Change quantity: May be possible before processing
• Change after shipment: Not possible

10. Payment-Related Changes

For customer security, Manmode cannot directly change the payment method on an order after it has been placed.

If a payment-related correction is required, the order may need to be cancelled before processing, and the customer may need to place a new order.

11. Orders Already Shipped

Once an order has shipped, Manmode cannot cancel it or make changes to product details, shipping address, quantity, or delivery method.

12. Refunds for Approved Cancellations

If cancellation is approved before the order is processed or shipped, a refund will be issued to the original payment method.

Manmode does not charge cancellation fees. Refund processing timeline is usually 7 business days.

13. No Fees for Approved Changes

Manmode does not charge a service fee for approved order changes before processing or shipment. If a change affects the order total, the customer may be responsible for the price difference.

14. When a Cancellation or Change May Be Refused

A cancellation or change request may be refused if the order has already moved too far in the fulfillment process (already processed, packed, or shipped).

15. Incorrect Customer Information

Customers are responsible for ensuring all checkout information is accurate before submitting the order. Please review shipping address, product type, size, color, quantity, and payment method.

16. Duplicate Orders

If you accidentally place a duplicate order, contact us immediately at support@manmode.shop. Please include both order numbers.

17. Refused Delivery

Refusing delivery is not the same as an approved cancellation. If a customer refuses a package after shipment, the order may be treated as a returned or undeliverable package.

18. Returned or Undeliverable Packages

If a package is returned due to address error, failed delivery attempts, or refusal, additional shipping charges may apply for reshipment.

19. Customer Support Response

Manmode support is available Monday through Saturday, from 8:00 AM to 7:00 PM EST. Please send one clear email with all necessary information to help us track your request efficiently.

20. Related Policies

This policy works together with our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.

21. Policy Updates

Manmode may update this policy periodically. The version available at the time of purchase will generally apply to that order.

22. Final Statement

Manmode is committed to helping customers whenever possible. If you need to cancel or change an order, contact us quickly at support@manmode.shop with your order number and full request details.

While we cannot guarantee changes after an order enters processing or shipment, we will review each request fairly and provide clear communication based on the order status.