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Return to shopReturn & Refund Policy
Return & Refund Policy
Manmode
Website: https://manmode.shop
Store Address: 1345 W Lobster Trap Dr, Gilbert, AZ 85233, United States
Email: support@manmode.shop
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST
1. Overview
At Manmode, we want every customer to feel confident when shopping for our mugs, T-shirts, and hoodies. This Return & Refund Policy explains how returns, refunds, exchanges, and order issues are handled for purchases made through https://manmode.shop.
We understand that sometimes an item may not meet expectations, may arrive damaged, or may need to be returned for another valid reason. Our policy is designed to be clear, fair, and simple for customers.
Manmode offers a 60-day return window and processes approved refunds within 7 business days after the returned item has been received and inspected. We do not charge return processing fees or restocking fees.
2. Return Window
Customers may request a return within 60 days from the date the order is delivered.
| Policy Detail | Information |
|---|---|
| Return window | 60 days from delivery date |
| Refund processing time | Within 7 business days after approval |
| Restocking fee | No restocking fee |
| Return processing fee | No return processing fee |
| Eligible products | Mugs, T-shirts, hoodies |
| Contact email | support@manmode.shop |
Return requests made after 60 days from delivery may not be accepted.
3. Eligibility for Returns
To qualify for a return, the item must meet the following conditions:
| Requirement | Details |
|---|---|
| Condition | Item must be unused, unworn, unwashed, and in its original condition |
| Packaging | Item should be returned with original packaging when possible |
| Proof of purchase | Order number or purchase confirmation is required |
| Return approval | Customer must contact Manmode before sending the item back |
| Time limit | Return request must be made within 60 days of delivery |
For apparel items such as T-shirts and hoodies, products must not show signs of wear, washing, stains, odors, damage, or alteration. For mugs, the item must be unused and safely packed for return shipping.
4. Non-Returnable Items
Some items may not be eligible for return depending on their condition or order type.
| Item Type | Return Status |
|---|---|
| Used or worn apparel | Not eligible |
| Washed T-shirts or hoodies | Not eligible |
| Damaged items caused by customer handling | Not eligible |
| Mugs that have been used | Not eligible |
| Items returned without approval | May not be accepted |
| Items outside the 60-day return period | Not eligible |
| Final sale items, if clearly marked | Not eligible |
If an item is returned in a condition that does not meet our return requirements, the refund may be refused or reduced depending on the issue.
5. How to Start a Return
To start a return, please contact us at: support@manmode.shop
Please include the following information:
| Required Information | Purpose |
|---|---|
| Order number | Helps us locate your purchase |
| Full name | Confirms customer information |
| Email used at checkout | Helps verify the order |
| Product name | Identifies the item being returned |
| Reason for return | Helps us process the request correctly |
| Photos, if applicable | Required for damaged, defective, or incorrect items |
After reviewing your request, we will provide return instructions. Please do not send any item back before receiving return approval from Manmode.
6. Return Shipping
Manmode does not charge any return processing fee or restocking fee. Return shipping responsibility may depend on the reason for the return.
| Return Reason | Return Shipping Responsibility |
|---|---|
| Wrong item sent | Manmode will assist with return or replacement |
| Damaged item received | Manmode will assist with return or replacement |
| Defective item received | Manmode will assist with return or replacement |
| Customer changed mind | Customer may be responsible for return shipping |
| Ordered wrong size or color | Customer may be responsible for return shipping |
| Incorrect address provided by customer | Customer may be responsible for related shipping costs |
Returned items should be packed securely. Customers are encouraged to use a trackable shipping method because Manmode is not responsible for returns lost in transit before they reach us.
7. Refund Processing Time
Once your returned item is received and inspected, we will notify you whether the refund has been approved. Approved refunds are processed within 7 business days.
| Refund Step | Estimated Timeline |
|---|---|
| Return request review | Usually handled during support hours |
| Returned item inspection | After the item is received |
| Refund approval notice | Sent after inspection |
| Refund processing time | Within 7 business days after approval |
| Bank/card posting time | Depends on payment provider |
Please note that after we issue a refund, your bank, credit card company, or payment provider may need additional time to post the funds to your account.
8. Refund Method
Refunds are issued to the original payment method used at checkout.
| Original Payment Method | Refund Method |
|---|---|
| Credit card | Refunded to the same card |
| Debit card | Refunded to the same card |
| PayPal | Refunded to the same PayPal account |
| Other approved payment method | Refunded to the original payment source |
We cannot issue refunds to a different card, account, or payment method unless required by law or approved under special circumstances.
9. No Fees Policy
Manmode does not charge return processing fees or restocking fees for approved returns.
| Fee Type | Charged? |
|---|---|
| Restocking fee | No |
| Return processing fee | No |
| Refund handling fee | No |
| Customer service review fee | No |
Original shipping fees may not be refundable unless the return is caused by an error on our part, such as a wrong item, damaged item, or defective product.
10. Exchanges
If you need a different size, color, or product, please contact us at support@manmode.shop.
Exchanges may be available depending on product availability and order condition.
| Exchange Reason | Availability |
|---|---|
| Wrong size ordered | May be available |
| Wrong color ordered | May be available |
| Defective item received | Available after review |
| Damaged item received | Available after review |
| Item out of stock | Refund may be offered instead |
For faster service, we may recommend returning the original item and placing a new order for the preferred product.
11. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@manmode.shop.
Please include:
- Order number: Required for review
- Photo of item: Shows the product issue
- Photo of packaging: Helpful for shipping damage
- Description of issue: Helps us understand the problem
- Contact information: Allows us to follow up
Examples of issues include:
| Issue Type | Example |
|---|---|
| Damaged mug | Cracked or broken during shipment |
| Defective apparel | Printing flaw or sewing issue |
| Wrong item | Different product than ordered |
| Wrong size | Size different from order confirmation |
| Wrong color | Color different from order confirmation |
After review, we may offer a replacement, return approval, refund, or another reasonable solution.
12. Apparel Return Conditions
For T-shirts and hoodies, returned products must be in clean, unused condition.
| Apparel Condition | Return Eligibility |
|---|---|
| Unworn and unwashed | Eligible |
| Original condition | Eligible |
| Stained | Not eligible |
| Washed | Not eligible |
| Strong odor | Not eligible |
| Damaged by customer | Not eligible |
| Altered or modified | Not eligible |
Please check sizing information carefully before ordering. If you are unsure about a size after receiving the product, contact us before wearing or washing the item.
13. Mug Return Conditions
Mugs must be returned unused and carefully packaged.
| Mug Condition | Return Eligibility |
|---|---|
| Unused | Eligible |
| Original condition | Eligible |
| Broken on arrival | Eligible for review |
| Used for food or drink | Not eligible |
| Damaged by customer | Not eligible |
| Returned without protective packaging | May not be eligible |
If a mug arrives damaged, do not throw away the packaging before taking photos. Packaging photos may help us review the shipping damage claim.
14. Late or Missing Refunds
If your refund has been approved but you have not received the funds yet, please allow time for your bank or payment provider to complete processing.
You may follow these steps:
- Check your bank account or payment account again
- Contact your credit card company or payment provider
- Contact your bank, as posting times may vary
- Email Manmode if the refund still has not appeared
If you have completed these steps and still have not received your refund, contact us at support@manmode.shop.
15. Order Cancellations and Changes
If you need to cancel or change an order, please contact us immediately at support@manmode.shop.
Order changes are not guaranteed once the order has entered processing or has shipped.
| Order Status | Cancellation or Change Availability |
|---|---|
| Order placed but not processed | May be possible |
| Order in processing | Not guaranteed |
| Order shipped | Not possible |
| Delivered | Return policy applies |
Customers should carefully review product, size, color, quantity, shipping address, and contact information before completing checkout.
16. Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned because of an incorrect address, the order may be reviewed once the package is returned to us.
| Situation | Possible Outcome |
|---|---|
| Customer refused delivery | Refund may exclude shipping cost |
| Incorrect address provided | Customer may be responsible for reshipping cost |
| Package unclaimed | Refund or reshipment reviewed case by case |
| Carrier unable to deliver | We review tracking and return details |
Shipping costs are generally not refundable when the issue is caused by an incorrect or incomplete address provided by the customer.
17. Items Returned Without Authorization
Please contact Manmode before returning any item. Items sent back without prior approval may not be accepted.
| Return Status | Result |
|---|---|
| Approved return | Eligible for inspection and refund review |
| Unapproved return | May be refused or delayed |
| Missing order number | May delay processing |
| Item not eligible | Refund may be declined |
To avoid delays, always start the return process by emailing support@manmode.shop.
18. Contact Information
For return, refund, exchange, or order issue support, please contact us:
Manmode
1345 W Lobster Trap Dr, Gilbert, AZ 85233, United States
Email: support@manmode.shop
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST
When contacting us, please include your order number and a clear explanation of your request. This helps us provide faster and more accurate support.
19. Policy Updates
Manmode may update this Return & Refund Policy from time to time to reflect changes in store operations, customer service procedures, or legal requirements. The latest version will be posted on https://manmode.shop.
The policy available at the time of purchase will generally apply to that order.
20. Final Statement
Manmode is committed to providing reliable products, clear communication, and fair support for every customer. Whether you purchased a mug, T-shirt, or hoodie, we want your order experience to feel secure and professional from checkout to delivery.
If there is a problem with your order, contact us at support@manmode.shop within the applicable return window so we can review the situation and assist you properly.